Any information gathered by a Kidney Kids NZ staff member is considered private and personal and stays between the family and Kidney Kids NZ support team. We at Kidney Kids NZ are bound by the Privacy Act 1993 to protect that information and cannot share it amongst other, agencies, family members or friends without your direct permission. The only exception to this is if we at Kidney Kids NZ feel there is a situation where you or someone else is at risk of harm, we are bound to report this to the appropriate authority.
If at any time you feel that a Kidney Kids NZ staff member has not handled a situation to an acceptable standard you, are welcome to go through our complaint process. This consists of getting in contact with our management at [email protected] You will be kept informed as to the progression of the complaint until a satisfactory conclusion has been met.
By signing this form, I acknowledge that I understand and consent to the following:
For Kidney Kids NZ to work with my child/children and family.
To Kidney Kids NZ confidentiality policy and the parameters around this (explained above).
A record of each of our interactions will be kept on our secure data base, which I can request to view at any time.
I understand the complaints process, should I feel a situation has not been handled to a high standard (explained above).
Relevant information might be shared with other agencies/workers, but I will be informed before this happens.